Important customer information

Sales with-in the EU:

Under the Distance Selling Regulations you have up to 14 days to cancel this transaction. We need to be notifed in writting or email that you wish to cancel, we will then issue you with a returns number and return address to post to. No returns are accepted on cable that has been cut from the reel as per the customers request as this is regarded as a bespoke service under Distance selling Regulations. It is the buyers responsibility to pay the return postage cost, preferrably a signed for service is used as proof of return. All parts returned to us must be unopened (this includes the selophane wrapping on cable reels) in the original packing and be undamaged and fit for resale. When goods have been inspected on our premises we will then issue refund if all above conditions have been satisfied.

The above terms excluded business to business transactions

If the correct postage method hasn't been selected for orders over £50 net, the order may be cancelled and refunded as we don't post unless the items are insured against loss.

The above term includes business to business and non business transactions.